FAQ'S

Ordering / Shipping&Returns / Payments

> How to order?

Shop on our online store or send us an email with references, quantities and delivery address and we’ll get back to you with a quotation.

> Do you offer trade discount?

Yes! Send us your company details, references and quantities and we'll get back to you with a quotation.

> What payment method do you accept?

We accept Paypal and all major credit cards (MasterCard®, Visa®, etc).

> Are payments secure?

The payment provisions and information you enter at the time of the order (credit card number, security codes) are processed by connections using Secure Sockets Layer (SSL) and are not stored in our system.

> Where do we ship and how long does it take?

We ship worldwide. Orders are dispatched within 24 hours. Last year we shipped to more than 45 countries all over the world.

> How much do you charge for shipping?

Shipping cost depends on your location. This rate is automatically calculated at the checkout.

> Can I track the shipping of my order?

Yes. Immediately after your order is made you will receive an email with shipping details which will allow you to track your order.

> What is our return policy?

Since the inception of our company we have had 100% customer satisfaction and no fans returned, however you can find our "sales policy".

 

Technical 

> Can I adjust the length of the down rod?

The basic down rod length is 60cm. Depending on the height of your ceiling you can adjust this length, either shorter or longer.

> How do I control the speed of my fan?

Two options for speed regulation: 

  • wall regulator in polished aluminum with five speed control.
  • Infrared remote control with two timer options (3h/6h)

> Will my new fan be noisy?

No, our fans are totally noiseless. We have invested a lot of effort using the best bearings for our motors  in order to assure the highest quality product and we have a 100% noiseless fan.

> How do I install my new fan?

Installing your new fan is very easy. We provide easy to follow step-by-step instructions.

> Can I ask an electrician to install my ceiling fan?

Yes any electrician can easily install the fan by following the manual.

> Do I need a power supply on the ceiling for my fan?

Yes a basic power supply (same as for lighting) is required to connect to fan.

> Can I install my fan outdoor?

Yes our range is made to work outdoors.

 

General

> How can I get in touch with the company?

We love to share our passion. To get in touch with our company, please refer to the contact page and send us an email or give us a call.

> Where can I find your product catalog?

Contact us or click on the link in the footer.

> Where can I find the owner’s manual and the specification sheet for your products?

Simply send us an email with your enquiry and we'll send you the manual.

Same for the specification sheet.

> What warranties do you offer? 

Refer to our "Sales Policy"